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How we protect your privacy at 404 slot

When you open an account with us, your personal information—from your first deposit via DANA, OVO, GoPay or QRIS through to every live table session—stays secure and private.

Account data encrypted end-to-endPayment info isolated from game activitySupport team available 24 hours, 7 days
404 slot How we protect your privacy at 404 slot
REACH US ANYTIME

Privacy questions and data requests

Email Support Contact our privacy team at [email protected] with any data request or privacy concern.
In-Account Contact Open your 404 slot account, go to Settings > Privacy & Security and use…
Live Chat Our support agents are live in chat from 08:00 to 23:00 Indonesia time daily.
HOW WE SAFEGUARD

Data security, cookies and account access

Payment Data Isolation

Your DANA, OVO, GoPay and QRIS payment details are stored on separate, PCI-DSS compliant servers and never mixed with your game history or account profile.

Session Cookies

We use session cookies to keep you logged in while you're in the lobby and live tables. Cookies expire when you close the app or log out; no tracking cookies follow you off-site.

Two-Factor Authentication

When you enable 2FA in your account settings, we send a code to your registered phone or email for every login on a new device, protecting your funds from unauthorized access.

Data Retention Schedule

Account transaction records are kept for 5 years for regulatory compliance. Game play logs stay for 2 years. After you close your account, personal data is deleted after 90 days unless law requires longer storage.

Third-Party Access Policy

We do not share your personal data with marketing partners, data brokers or ad networks. Payment processors and licensed gaming regulators may access data where law permits.

Request Your Data

Use the in-account Data Download tool under Settings > Privacy & Security to receive a copy of all your personal data in portable format within 5 working days.

Frequently asked questions about your privacy

Your account and all associated data remain stored and protected. Inactive accounts do not trigger automatic deletion. If you close your account intentionally, personal data is erased 90 days after closure. You can reactivate a dormant account at any time by logging in.

Partial deletion is not available while your account is active, because we need game history for compliance and payout verification. Once you close your account, we delete all game logs after 90 days. Contact [email protected] if you have specific deletion needs.

We never store full payment card or e-wallet credentials on our servers. Your DANA, OVO, GoPay and QRIS transactions are processed by licensed payment partners using encrypted tunnels. We only record transaction IDs and amounts for your account ledger and withdrawal verification.

No. Your personal data is never sold, rented or shared with competing platforms or third-party gaming operators. We keep your information within 404 slot systems only, except where local law requires disclosure to regulators.

We use functional session cookies to log you in and remember your lobby preferences. We do not use tracking or retargeting cookies that follow you across other websites. You can disable non-essential cookies in your browser; session login may require one functional cookie.

Changes take effect immediately in your account settings. For security, we may send a verification code to your old email or phone to confirm the update. Updated contact details are live within minutes and used for your next login or support interaction.

Email [email protected] with details of your concern. Our privacy officer reviews all complaints within 24 hours. We also provide a formal dispute process through Settings > Privacy & Security > File a Data Complaint for documented escalation.